Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are processed within 1–2 business days. Standard shipping within the U.S. usually takes 3–7 business days, while expedited options may arrive in 1–3 business days. You’ll receive a tracking link once your order ships.
Simply click on the “My Account” button at the top of our website, enter your details, and create a password. With an account, you can save your shipping information, track orders, and manage returns more easily.
If your order hasn’t shipped yet, please contact our support team immediately at info@officialpokemoncards.store. Once an order is shipped, we’re unable to update the address.
Once your order ships, you’ll receive an email with a tracking link. You can also log into your account to see the latest status of your order.
No. For your security, we do not store credit card details. All payments are processed through invoice sent to your email.
Yes, sales tax is applied where required by law and is automatically calculated at checkout.
Contact us to verify
Whenever possible, we ship all items in a single package. However, if your order contains multiple items, they may arrive in separate packages depending on stock availability and shipping logistics.Whenever possible, we ship all items in a single package. However, if your order contains multiple items, they may arrive in separate packages depending on stock availability and shipping logistics.
If you need to swap an item
Returns and Exchanges
We accept returns within 14 days of delivery. Items must be unopened, unused, and in their original packaging. Refunds are processed within 7–10 business days to your original payment method.
If you received the wrong product, please contact us with your order number and a photo of the item. We’ll arrange a free replacement or refund.
We’re sorry about that! Please email us at info@officialpokemoncards.store with your order number and photos of the damaged product. We’ll send you a replacement or issue a refund.
Once your return is approved, we’ll provide you with the return shipping address and instructions. Please do not send items back without authorization.
You can reach us anytime at info@officialpokemoncards.store Our team responds within 24 hours on business days.
If your order hasn’t shipped, contact us immediately with the correct address. If it has already shipped, please reach out to the carrier with your tracking number to see if an address correction is possible.
Orders can only be changed or canceled if they haven’t been processed or shipped yet. Contact us right away if you need to make adjustments.
At this time, we don’t accept pre-orders for sold-out items. However, new stock arrives regularly. We recommend checking back often or signing up for our newsletter for restock alerts.